FAQs

Yes, because we specialise in thoughtful gifting for others, you can easily add a personalised message to your order on the product page just below the price. We will print your words onto a gift card and place it safely inside the package. This adds a warm, personal touch, making your gift feel like a direct hug from you to them, even if you cannot be there in person.

Yes, we are based in the UK. All our Bags of Soul gifts are in-house so we never dropship or use automated fulfilment centres. We physically hold, inspect, and hand wrap every item under our own UK roof.

Yes! Because we manage our own inventory, we can easily add your personal message and offer UK next day delivery when you need it most. Choose Next Day Delivery at the checkout and place your order before 2pm. Standard delivery takes 2–4 working days.

There’s no need as the bag is part of the gift! Every collection is housed in our signature, corduroy tote bag that your recipient can keep, love, and reuse. It’s then carefully packed in a white recyclable cardboard box and sealed in a waterproof outer bag for protection.

Every Bags of Soul gift is beautifully hand packaged, ensuring a magical and comforting unboxing experience for the recipient. Because our orders are primarily sent directly as gifts to loved ones, we strictly never include physical pricing, invoices, or receipts inside the parcel. Your receipt is sent exclusively to your email address, keeping your gift entirely private.

We want you and your loved recipient to completely fall in love with your gift. If there is any issue with your order, we offer a 30 day return window for unused items in their original packaging. Please note that for hygiene and safety reasons, we cannot accept returns on opened aromatherapy oils, cosmetics, or used candles unless they arrived faulty.

Yes, you can send any of our healing and positivity gift bags directly to your recipient's address. Because our gift sets are designed for moments requiring comfort, empathy, and love, we ensure a beautiful unboxing experience. No pricing or invoice details are included in the package, making it a seamless, stress-free alternative to standard gift hampers or traditional flowers.

To make a return, ensure all gifts are unused and placed back in the fabric tote bag in their original packaging and condition. Please include proof of purchase.

Contact: support@bagsofsoul.comto begin the process and obtain the returns address. Approved refunds will be processed to your original payment method within 10 business days. For more information, read our refund policy.

Yes! We now offer delivery to Europe. See our Shipping Policy for details.

Every Bag of Soul is mapped to life’s milestones. We’ve done the hard work for you by hand picking and pairing items that complement each other perfectly. No endless searching or guessing. Our collections act as a ‘supportive hug’ tailored directly to healing, celebration, or quiet reflection.

If you are looking for corporate wellness gifts, client appreciation packages, or unique favours for a yoga retreat, we can accommodate bulk orders.

Please get in touch via our Contact Page with your timeline and quantity requirements, and we will handle the rest.

Currently, our website can only process one delivery address per checkout transaction. If you would like to send our signature care packages to multiple friends or different households, please place a separate order for each delivery address. This ensures each recipient gets their tracking details and their beautiful surprise arrives safely at the correct doorstep.

We take immense care when packing your tote bags inside our protective transit boxes, but accidents can occasionally happen during shipping. If your crystal candle or music box arrives damaged, please send a quick photo of the broken item to our customer care team within 48 hours of delivery. We will fast track a replacement out to your recipient immediately at no extra cost.

Because we prioritise fast processing to get your healing care packages delivered swiftly from our UK studio, we begin hand packaging orders almost immediately. If you need to make an urgent change to a delivery address or a gift message, please contact us within 1 hour of ordering. We will always do our absolute best to catch it before your Bag of Soul is dispatched.

Yes, we love helping teams and businesses connect through mindful wellness. Whether you are looking for corporate wellness gifts, client appreciation packages, or unique favours for a yoga retreat, we can accommodate bulk orders. Please get in touch via our Contact Page with your timeline and quantity requirements, and we will handle the rest.

For milestones like new beginnings, housewarmings, or general encouragement, A Bag of Bloom and A Bag of Sunshine are beautifully uplifting choices. These premium sets combine the joy of nature and positivity, featuring items like organic wildflower seeds to plant and grow alongside calming crystal candles, a flower notebook, tiny teddy and flower socks. It is a vibrant, eco-friendly way to wish someone happiness, abundance, and bright days ahead.

The best way to support someone facing burnout or life transitions is by gifting them tools for self-care and gentle boundaries. Our Bag of Reflection and Bag of Wellbeing sets are designed exactly for this purpose. Featuring a grounding crystal candle, portable meditation tools, and empowering positive affirmation cards. These sets offer a physical reminder to slow down, breathe, and prioritise mental health.

When traditional flowers feel too temporary, a holistic recovery gift like a Bag of Healing offers lasting comfort. Perfect as a post-surgery care package, chronic illness support gift, or emotional pick-me-up, this set contains carefully selected items to aid restorative healing. It includes natural aquamarine crystals for tranquillity, a soothing aromatherapy rollerball, and mindful reflection tools to nurture the soul during physical or mental recovery.

The best wellbeing gifts focus on grounding the senses and encouraging daily reflection. Our curated Bags of Soul gift sets are thoughtfully designed to provide comfort, anxiety relief, and positive energy. Our reusable corduroy tote bag features a multi-sensory collection of holistic tools, including a healing crystal candle, soothing aromatherapy rollerballs, uplifting music boxes, and inspirational mindfulness cards to support mental health and emotional recovery.